Privacy Policy

The Onco Clinic or AVID Oncology Pvt. Ltd.
Last Updated: 01 April 2025

1. Introduction

The Onco Clinic or AVID Oncology Pvt. Ltd. (“us”, “we”, or “AVID”, which also includes its affiliates) is committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information

• Personal Identification Information: Name, age, gender, contact number, email address, residential address.
• Medical Information: Medical history, diagnostic reports, treatment records, prescriptions, and any other health-related data.
• Payment Information: Billing address, payment mode, transaction details.
• Website Usage Data: IP address, browser type, cookies, and analytics data.

b. Non-Personal Information

• Browser type, operating system, and IP address.
• Website usage statistics (via cookies or analytics tools).

3. How We Use Your Information

• Providing medical consultation, diagnosis, treatment, and follow-up care.
• Scheduling and confirming appointments.
• Sending appointment reminders, health updates, and medical advice.
• Processing payments and generating invoices.
• Improving our website, hospital services, and patient experience.
• Complying with legal and regulatory requirements.

4. Disclosure of Information

• With your consent.
• For medical referrals or second opinions.
• To comply with court orders, legal processes, or regulatory bodies.
• With trusted service providers under confidentiality obligations.

5. Data Protection & Security

We follow industry-standard security measures (including encryption, secure servers, and restricted access) to protect your data against unauthorized access, loss, or misuse.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may limit website functionality.

7. Your Rights

• Access and update your personal information.
• Withdraw consent for data processing (subject to applicable laws).
• Request deletion of your data, where permissible.

8. Grievance Officer

Email: info@TheOncoClinic.com
Phone: +91 95996 45743
Address: The Onco Clinic, 2nd Floor AVISE Hospital Sector 38, Gurgaon, India, 122003

9. Updates to Privacy Policy

We may update this policy from time to time. The revised policy will be posted on this page with a new date.