Refund Policy – The Onco Clinic (AVID Oncology Pvt. Ltd.)

Last Updated: 01 April 2025

We aim to provide transparent and fair billing for our services. This Refund Policy applies to payments made via our website or hospital billing desk.

1. Refund Eligibility

• Double payment or excess amount charged.
• Cancellation of appointment/treatment before commencement of services.
• Service not rendered due to hospital-side reasons.

2. Non-Refundable Charges

• Registration fees.
• Consultation fees once the consultation is completed.
• Diagnostic test charges after samples are collected.
• Chemotherapy/medicine charges once drugs are dispensed or treatment is started.

3. Refund Process

• All refund requests must be made in writing to [email address].
• Refunds will be processed to the original payment method within 7–14 working days after approval.
• For payments made via insurance/TPA, refunds will follow insurer/TPA policies.

4. Contact for Refunds

Billing Department – The Onco Clinic or AVID Oncology Pvt. Ltd.
Name: Mr. Deepak – +91 8901999911
Email: theoncoclinic@gmail.com
Address: The Onco Clinic, 2nd Floor AVISE Hospital Sector 38, Gurgaon, India, 122003